Celebration Church

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Is online giving secure?

We’ve taken steps to ensure that the giving process is safe and secure from beginning to end. All of your giving data is secured by SSL encryption. SSL is an acronym for “Secure Socket Layer,” a security protocol that provides communications privacy over the Internet. It is the same technology used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions.  In addition, none of your payment information is stored in Planning Center, instead it is stored at Stripe - a PCI Level 1 Service Provider which is the most stringent level of certification available in the payment industry.

 

I clicked the “Give Online Now” button and nothing happens.

When you click "Give Online Now," a new browser window is opened. If you’re using a pop-up blocker, the window won’t open. Most browsers will allow you to permit pop-ups from a specific website. In order to use the give online area, you will need to allow pop-ups from celebrationchurch.net.

 

Which account/fund do I choose?

When you give online, you’ll see accounts for each area of giving. For your tithes and offerings, choose Tithe and Offerings. For a gift towards missions, or one of the other ministries listed, select the appropriate fund from the menu.

 

Can I schedule recurring donations?

Yes, you can specify whether you want your contribution made once, weekly, every other week, twice per month or monthly. You can set up as many scheduled contributions as you would like to several different funds.

 

How to I deactivate recurring donations in the old software FellowshipOne?

Log into your old giving profile following this link > Old Giving Profile

Once logged in, navigate to "Your Giving", and then "Schedules".  You can delete any recurring gifts on this page.  Just make sure to add your recurring gifts on your new profile!

 

What if I change banks or want to adjust the date or amount of a contribution?

You can edit or delete or pause a scheduled contribution at anytime including the bank routing number, account number, date, fund, frequency and amount. These changes will need to be made under the email address user name that originally created the schedule.

What happens to our previous giving in FellowshipOne and Subsplash?

Any previous giving in FellowshipOne and Subsplash will be archived for giving statements at the end of the year.  For the year 2018, you will receive two giving statements - one for FellowshipOne (any Subsplash giving being merged into F1), and Planning Center.

 

I received an email stating that my contribution didn’t go through. What do I do?

When transactions don’t go through, it is usually because of a typo. So try it again and double-check your routing and account numbers. Please do not include the check number in your account number and make sure all required fields are completed.

 

If I give online will I still receive a contribution statement?

Yes!  If you've given previously, you will receive a contribution statement.  For the year 2018, you will receive two giving statements - one for our old giving system (FellowshipOne) and one for our new giving system (Planning Center)

If you have questions, please contact the Accounting team to inform them.

(Note: Contribution Statements for businesses and/or organizations within our old giving software are not available online at this time. They will be mailed.)

 

How do I download my Contribution Statement?

To download your statement, simply log into your account.  Once in your profile, scroll down to the , click the "Donation History" and "Statements" sections.  Choose the year you would like to download and then select “View” to refresh. Click the "Download Statement" link to the right and open the PDF to view and print your Contribution Statement.

 

Is Passwordless Login secure?

Most people are used to passwords, so why doesn't Planning Center use them for Giving?  Take a look at the below video to find out why!

https://www.youtube.com/watch?v=nkyFaVTkZFk

 

Who do I talk to if I have more questions?

If you have any giving-related questions please send us an email at [email protected] and we will be happy to answer them.